Ask Ray

Before I Buy 16

• Where can I buy a GOFAR?
• How much is shipping for domestic and international?
• Can you set up GOFAR on multiple phones?
• Will it work with an OBD II splitter?
• I want to cancel my order.

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Troubleshooting 47

• GOFAR not connecting to phone's Bluetooth
• The 2 outside lights on my ray are red
• I've installed GOFAR but Ray won't light up and trips have never recorded on my phone
• Odometer
• Fuel consumption not accurate

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Product and Features 23

• What happens if my phone isn't in the car when I take a trip?
• GETTING STARTED: Where do I plug in the GOFAR dongle?
• How come I didn't get 100 on my latest drive?
• Can I make phone calls and use other apps will GOFAR is working?
• What does the red light vs purple light vs blue light mean?

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GOFAR Smart Assist 5

• What can GOFAR smart assist do for me?
• How can I get GOFAR smart assist?
• HELP! How do I call to get roadside assistance now?
• Can I transfer my policy to a new car?
• How do I cancel my Smart Roadside Assistance subscription?

Basic and Premium Subscriptions 12

• What are Basic and Premium Subscriptions?
• What happens when I reach 1000 work kms on the Basic plan?
• I want to upgrade my plan.
• Does having GOFAR Unlimited extend my warranty?
• Are there any fees for downgrading or cancelling?

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Offers For Early Customers (purchases before 14th Feb '21) 7

• Why is free access to the Unlimited Plan ending for early customers?
• What if I want to keep the Unlimited Plan?
• Is there an option to use GOFAR for free?
• I want to stay on the Unlimited Plan. Is there a discount?
• When are the changes happening?

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