Product and Features

Do you delete all my data if I cancel my account?
If you decide you don't want to use GOFAR anymore and you want to cancel your account with us, we will delete your personal data. Data that will be ...
Mon, 22 Apr, 2024 at 1:55 PM
Can I delete trips?
To maintain the integrity of the data, we need to keep all trips taken on your account intact in the database.
Wed, 9 Mar, 2016 at 11:25 AM
Where is my data stored?
Your trip data is originally stored on the GOFAR device. Then they jump across to your phone via a Bluetooth Low Energy connection.    If Bluetooth i...
Sun, 4 Aug, 2024 at 3:59 PM
How do I change the fuel price?
The fuel price is updated every time you enter a fill up. The default price is $1 (or 1 of your currency).  To do a fuel fill up on the iOS app...
Tue, 18 Oct, 2016 at 5:43 PM
Can I edit a fuel fill up?
Yes you can. Select the fill up you wish to edit from your timeline on the home screen:  The enter the correct details in, and Save: ...
Tue, 18 Oct, 2016 at 5:47 PM
Need another cable?
The cable that connects the adapter to the Ray should last for a long time but there are times where we accidentally bump into it and damaged it.  You c...
Fri, 4 Sep, 2020 at 2:05 PM
What's calibration? How does it work?
The GOFAR adapter needs to calibrate when installed so that the motion sensors are correctly set to your unique car.   Calibration of the motion sensors...
Thu, 2 Nov, 2017 at 2:11 PM
What do the lights on the Ray mean?
The Ray has 9 LEDs that glow pleasantly.  Read below to see what the different colours mean.  Overall the core goal is to keep Ray blue at all times but thi...
Fri, 17 Nov, 2017 at 5:21 PM
I can't see any of my trips anymore
The home screen on the app shows a summary of your trips for the current week, which runs from Monday morning to Sunday night. That means that on a Mon...
Tue, 18 Oct, 2016 at 2:20 PM